Once you have completed your purchase, we will send you a confirmation email. If you can't find it, please check your junk or spam folder. Otherwise, contact us through the "Contact Us" form or by sending an email to info@rterme.com, and we can resend the confirmation email for your reference.

To ensure the maximum protection of your payment information during the purchase process, we offer several major payment methods, including Visa, Visa Debit, Maestro, MasterCard, PayPal, Shop Pay, Apple Pay, Amazon Pay, among others, to suit your different payment preferences. We never store any financial information on our servers. To safeguard your credit card details, we use Shopify Payments for processing. During this process, all transmitted information is encrypted with secure, tamper-proof technology, and is equipped with a digital signature protocol to ensure comprehensive protection while your information is being transmitted. Shopify Payments complies with the highest level of PCI DSS (Payment Card Industry Data Security Standard) requirements, meaning your credit card information will be under strict protection, allowing you to enjoy a safe shopping experience. We are always committed to providing a secure and reliable payment environment, ensuring your shopping experience is more enjoyable and worry-free.

Yes. We ship worldwide with tracking for all orders.

Regarding delivery times, once the product has been shipped, you can expect it to arrive within the following time frames:

• Spain and Portugal: typically delivered within 1-2 business days.
• EU countries and the United Kingdom: estimated delivery in 2-4 business days.
• United States: typically delivered within 2-4 business days.
• Other areas: estimated delivery in 4-7 business days.

These estimates are provided by the courier companies we work with, and while they are generally accurate, actual shipping conditions may be affected by factors such as weather, holidays, and others.

We offer worldwide shipping. For details on shipping costs, please refer to our shipping policy page. There, you will find the most up-to-date information and offers regarding shipping fees for each region.

Our office and workshop are located in Madrid, Spain. All packages are shipped from our workshop in Madrid.

When you shop at our store, we offer a hassle-free return policy to enhance your shopping experience. Regardless of the reason, even if you feel that the product you received is not suitable for you, you have the right to return it within the specified timeframe. For specific details about returns, please refer to our return policy.

Unfortunately, once the order has been placed, we will not be able to cancel it.

If you no longer need your order, you can notify us within 15 days of receiving the product. You may return the order once you have received it. Find more details in our return policy.

For EU countries, there are no additional customs duties or taxes to pay upon receiving your products. The total amount of your order already includes the relevant taxes, ensuring that you will not face any extra charges.

Since Brexit, packages sent from EU countries to the UK may be subject to duties and VAT. Packages are typically delivered by Royal Mail. Packages valued at less than £135 generally do not incur customs duties but may require payment of VAT. Packages valued over £135 may need both VAT and customs duties. These charges are usually paid to the postal or courier company before delivery or when picking up the package, as they handle customs clearance on your behalf.

For all U.S. orders, we now use DDP (Delivered Duty Paid) shipping, which means you won’t need to pay any additional customs or import fees.

For countries outside the EU (excluding the U.S. and the UK, such as Canada, Australia, Singapore, Taiwan, etc.), the order generally does not include customs duties and taxes, but this does not mean your order will not be subject to such charges. Each country has different import tax and customs policies. Some countries may have a certain tax exemption, while others may impose specific taxes on certain products. To ensure accuracy, we suggest reviewing the customs policy of the respective country or contacting the local customs agency.

We photograph every piece ourselves to show its true color and texture. The photos are taken in natural light and are never overly edited.
You’ll also find detailed size and material information on each product page so you can know exactly what to expect.
Please note that the dimensions of some products are.

Every piece is crafted from carefully selected brass with an ideal balance of strength and softness, ensuring both comfort and durability.
We use genuine 18k gold plating through a refined vacuum process that gives a deeper glow and smoother touch than ordinary coating.
Our silver pieces are made from solid 925 sterling silver, designed to age gracefully and keep their quiet shine through time.

We pay special attention to the hypoallergenic properties of our jewelry. Our jewelry products are plated with 18k or 24k gold or made from pure silver to ensure a lower risk of allergies.

Especially for earrings, as the ears are relatively sensitive, we choose to use titanium, surgical steel, or 925 silver for the earring posts, which are nickel-free, to reduce the possibility of allergic reactions. We always prioritize your health and comfort, striving to provide you with high-quality jewelry products that have a low risk of allergies, so you can wear them with confidence.

Our jewelry is designed and treated to be water-resistant. If they get wet from handwashing or rain, just make sure to dry them quickly. However, we do not recommend submerging the jewelry in water for extended periods, such as while swimming, as prolonged exposure could affect the appearance and material of the product.

We use high-quality materials and electroplating processes, but over time, some jewelry may experience slight discoloration due to daily wear, oxidation, or contact with different substances. To prolong the lifespan of your jewelry, we suggest avoiding prolonged contact with chemicals, perfumes, cosmetics, and other products. Additionally, when not in use, store them in a dry place away from direct sunlight. This will help minimize the risk of discoloration and maintain their beauty for longer. For more tips on this aspect, you can refer to our jewelry care recommendations.

Our products are made in Spain, unless otherwise stated on the product page.

Please don’t worry if this happens. If you receive a damaged product, we will take care of everything for you. If the product has any defects, you just need to notify us via email within 7 days of receiving the package. After this period, it will be assumed that the product has been received in perfect condition. Once we receive your notification, we will verify the cause and handle the necessary after-sales matters for you.